SHIPPING

SHIPPING INFORMATION

Aisha Baker orders are delivered free of charge across the globe. As every order is unique, shipping time will vary depending on the size, weight and destination of your chosen items.

ORDER TRACKING

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, Aisha Baker team will aim to dispatch it within 5 business days.

Depending on your location, delivery will normally take 2-7 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date.

 

RETURNS & REFUNDS

RETURNS POLICY

Returned items must comply with our returns policy:

  • Items must be returned, undamaged and unused, with all tags attached and the original packaging included.
  • Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

If you would like to return or cancel an item that has been made to your specifications, please view our ‘Customised Items’ section below for further information or contact Customer Service for assistance.

RETURNS PROCESS

We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.

Your returned item must arrive at the Aisha Baker boutique no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant location within 14 days.

Refunds

Once your return has been received and accepted, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way.

Faulty items

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. We will arrange a return and process a full refund for the defective item.

Customised Items

Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns unless the customised pieces were damaged or faulty when delivered to you.